Privacy Policy

1. Scope of this Policy

This policy applies to personal information processed through Kimi.cam, including account creation, checkout, support communication, and service operations. It does not apply to third-party websites or services that operate under their own privacy terms.

2. Information We Collect

• Information you provide: name, email address, company details (if provided), purchase details, and support messages.
• Transaction data: order identifiers, payment status, refund status, and billing records.
• Payment processor: payments and refunds are processed via Alipay.
• Technical data: IP address, browser type, device metadata, request logs, and security event logs generated during site use.

3. How We Use Information

• Provide access to services, deliver purchased token packages, and process refunds when applicable.
• Operate core website functions, account support, fraud prevention, troubleshooting, and security monitoring.
• Improve service quality and reliability using operational metrics and diagnostics.
• Optional analytics, preference, or marketing tools: [ANALYTICS TOOLS OR "NONE"]. These optional tools are enabled only with consent where applicable.

4. Sharing and Disclosure

We do not sell personal information.

We may share information only as needed with the following third-party categories:

• Payment processors (including Alipay) for payment and refund handling.
• Cloud hosting and infrastructure providers that run the service.
• Security and anti-abuse service providers.
• Customer support and communication tooling providers.
• Legal, compliance, or regulatory authorities when required by law.

5. Cookies and Similar Technologies

Kimi.cam uses necessary cookies and similar technologies to keep the website functional, secure sessions, and support essential preferences. Where optional technologies are used, consent is collected where required by applicable law.

6. Data Retention

• Account and order records: retained for [ACCOUNT RETENTION PERIOD].
• Support tickets and support communications: retained for [SUPPORT RETENTION PERIOD].
• Security, audit, and technical logs: retained for [LOG RETENTION PERIOD].

When retention periods expire, data is deleted, anonymized, or securely archived where legally required.

7. Data Security

• Access controls, least-privilege practices, and authentication safeguards.
• Encryption or equivalent protections in transit and at rest where appropriate.
• Monitoring, logging, and incident-response procedures to reduce security risks.

8. Your Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, object, or request portability of your personal information, and to withdraw consent where processing relies on consent.

To submit a privacy request, contact: [email protected].

9. Cross-Border Processing

If data is processed across jurisdictions, Kimi.cam applies appropriate safeguards and contractual or legal mechanisms required by applicable law to protect personal information.

10. Policy Updates and Contact

This Privacy Policy may be updated from time to time to reflect legal, operational, or service changes. Updates will be posted on this page with the revised Last updated date.

If you have questions about this Privacy Policy, please contact Zhou Xianhua at [email protected].